---
title: "Polaris & Solstice Documentation: Setup, Admin & APIs | Mersive"
canonical: https://www.mersive.com/resources/docs
description: "Find setup, network, admin, API, and release guides for Polaris and Solstice Gen 3, plus security report access and training resources."
language: en-US
publisher: Mersive Technologies
---

# Documentation, in the open.

Find deployment guides, admin instructions, API references, and release notes for Polaris and Mersive Solstice Gen 3. Reference documentation is public. Detailed security reports require an NDA, and training courses require an account. Each is labeled below so you can go straight to the resource you need.

[Open the documentation portal ↗ (opens in a new tab)](https://documentation.mersive.com)

PolarisMersive Solstice Gen 3

**Running Mersive Solstice Gen 3?** Keep the documentation for the rooms you operate today close at hand. When you are ready to move to Polaris, review the transition options and plan the change room by room.[Explore the transition to Polaris →](https://www.mersive.com/products/transition) [See the Polaris family →](https://www.mersive.com/products/family)

## Search the documentation portal

Open the portal to search for a topic, product, or setup task.

[Open documentation portal ↗ (opens in a new tab)](https://documentation.mersive.com)

## Documentation and learning resources

Video guides · YouTube

### Learning videos

Watch Mersive walkthroughs for room users and administrators. Use the playlist for a quick demonstration or to support user training.

Watch the learning playlist ↗ (opens in a new tab)

Courses and certification · account required

### Mersive Learning Lab

Take structured courses and certification training for partners and administrators. Sign in to track your progress and completed courses.

Sign in to Learning Lab ↗ (opens in a new tab)

Polaris

### Polaris documentation

Setup, network requirements, cloud administration, and sharing guides for Polaris. The portal currently groups these pages under Mersive Collaboration Suite.

Open Polaris documentation ↗ (opens in a new tab)

Mersive Solstice Gen 3

### Mersive Solstice Gen 3 documentation

Deployment, Solstice Cloud administration, Active Learning, the OpenControl API, and release history for Solstice Gen 3 rooms.

Open Solstice Gen 3 documentation ↗ (opens in a new tab)

For the security reviewer

## Security documents and reports.

Start with the Trust Center for security evidence and scope. Request detailed reports for your review, or go straight to the technical references for your deployment.

### Trust Center

Review the security architecture, certifications, assessment scopes, and independent testing results.

Visit the Trust Center →

### Request security reports

Request the SOC 2 Type 2 report or full penetration-test reports for your security review. An NDA is required.

Request reports →

### Technical references

Plan network access and review firmware releases, update behavior, and deployment guidance.

[Read network requirements →](https://www.mersive.com/resources/network)

[Read firmware updates →](https://www.mersive.com/resources/firmware)

[Read the API reference →](https://www.mersive.com/resources/docs/api)

For your network team

## Plan the network connections.

**Polaris network requirements**

Ports, cloud endpoints, casting traffic, WebRTC requirements, and recommended VLAN architecture in one reference page.

**Security architecture and scope**

Review the architecture and the evidence behind it in the Trust Center.

For the AV administrator

## Set up the room. Keep it running.

Start with installation and activation, then move to day-to-day administration. Use the guide for your product and generation. Missing installation and management guides are identified below.

### Install each product

**Polaris Pro installation**

Start with the quick start guide for room connections and cloud activation. Review the [Pro specifications](https://www.mersive.com/pro/spec) when planning power, displays, and peripherals.

[Open the quick start guides ↗ (opens in a new tab)](https://documentation.mersive.com/en/mcs/mcs-quick-start.html)

**Polaris Essentials installation**

Start with the quick start guide for room connections and cloud activation. Review the [Essentials specifications](https://www.mersive.com/essentials/spec) when planning the display, network connection, and power outlet.

[Open the quick start guides ↗ (opens in a new tab)](https://documentation.mersive.com/en/mcs/mcs-quick-start.html)

**Polaris Launch Planned Q1 2027**

Installation documentation is pending. See the product page for the proposed room fit and availability.

View Polaris Launch →

**Polaris Link and Host**

Link is shipping. Link is a software bridge between the laptop in BYOM and the Pro, and the Pro is what controls the room's cameras and peripherals. That is why Link needs a Pro.

Host is pre-launch, planned for Q4 2026, and is designed to add room-hosted meetings to Pro or Essentials.

Explore Link and Host →

**Safety and compliance**

Open the regulatory and safety statement for Polaris Pod hardware.

Read the safety statement ↗ (opens in a new tab)

### Manage the fleet

**Polaris Cloud administration**

Manage organizations, devices, users, and plans at app.mersive.com/admin. Start with the cloud administration guide.

Open cloud management documentation ↗ (opens in a new tab)

**Firmware and updates**

Check the release notes for changes, fixes, and known issues.

Open Polaris release notes ↗ (opens in a new tab)

**Partner fleet management**

Learn about the partner program.

View the partner program →

Apps and downloads

## Choose the app for your room.

**Mersive Solstice desktop app**

Windows and macOS clients for Solstice Gen 3 rooms.

Open Solstice downloads ↗ (opens in a new tab)

**Mobile apps by generation**

Use the Polaris app for Polaris rooms and the Mersive Solstice app for Gen 3 rooms. Check the app guide before choosing a download.

View the app guide →

**Polaris browser sharing**

Share from a supported laptop browser at app.mersive.com without installing a desktop sharing client.

See how browser sharing works →

The documentation portal separates Polaris and Solstice Gen 3. Some Polaris pages still use the name Mersive Collaboration Suite. Use the product and generation labels to choose the right instructions.

Frequently used guides

## Start with the task in front of you.

Quick links for deployment, security, administration, and integration. Polaris and Solstice Gen 3 are listed separately so you can find the right instructions for each room.

Deploy · Polaris

**Network requirements · Polaris ↗ (opens in a new tab)**

Network, DNS, and firewall guidance for Polaris, including WebRTC sharing across networks.

Deploy · Mersive Solstice Gen 3

**Network requirements and ports · Gen 3 ↗ (opens in a new tab)**

TCP and UDP port tables, firewall exceptions, the Windows program allowlist, and a network diagram.

**Deploy with Mersive Solstice Cloud ↗ (opens in a new tab)**

Import Pods, configure templates, set network and security options, add calendars, and validate the deployment.

**Deploy the Solstice app with MSI ↗ (opens in a new tab)**

Silent installation parameters and worked examples for centrally deploying the Windows app.

Secure · Polaris

Explore the [Trust Center](https://www.mersive.com/security) for Polaris security architecture and assessment details. See the release notes for network-authentication updates.

Secure · Mersive Solstice Gen 3

**Security template ↗ (opens in a new tab)**

Configure admin access, HTTPS redirects, traffic encryption, certificates, and ICMP settings through a Solstice Cloud template.

**Local deployment with Solstice Dashboard ↗ (opens in a new tab)**

Configure Gen 3 Pods over the local network. Solstice Dashboard is a legacy management tool.

Manage · Polaris

**Polaris Cloud administration ↗ (opens in a new tab)**

Organizations, devices, users, and plans in the Polaris Cloud admin console.

Manage · Mersive Solstice Gen 3

**Manage with Mersive Solstice Cloud ↗ (opens in a new tab)**

Onboard Pods and manage the Gen 3 fleet through Solstice Cloud.

**Monitor your deployment ↗ (opens in a new tab)**

Review availability, update status, email alerts, and fleet exports.

**Release notes · Gen 3 ↗ (opens in a new tab)**

Features, fixes, and known issues, organized by release.

Integrate · Polaris

**Polaris API reference →**

REST reference for sign-in, devices, status, reboot and sleep, digital signage, calendars, and fleet-wide jobs, with request and response examples.

**Release notes · Polaris ↗ (opens in a new tab)**

Product changes, including published notes on remote reboot, sleep and wake, and device information APIs.

Integrate · Mersive Solstice Gen 3

**OpenControl API v2 · Gen 3 ↗ (opens in a new tab)**

REST API documentation for authentication, configuration, calendars, HDMI input control, and schemas, with Bash and Python examples.

Browse the reference library

## Choose a task, then your platform.

Open a section to find guides for Polaris and Solstice Gen 3. Choose the product and task that match the room you are working on.

**Deploy and connectNetwork requirements, firewall guidance, device activation, and app deployment. Show guidesHide guides**

Polaris

[**Network Requirements ↗ (opens in a new tab)** Internet, DNS, firewall, and cross-network sharing requirements.](https://documentation.mersive.com/en/mcs/network-requirements.html) [**Sharing Protocols ↗ (opens in a new tab)** How WebRTC sharing connects through the network.](https://documentation.mersive.com/en/mcs/network-requirements/sharing-protocols.html) [**Network Performance Metrics ↗ (opens in a new tab)** Recommended bandwidth, latency, and packet-loss targets for sharing.](https://documentation.mersive.com/en/mcs/network-requirements/recommended-network-performance-metrics.html) [**Getting Started: Device Activation ↗ (opens in a new tab)** Steps to activate a device and track setup progress.](https://documentation.mersive.com/en/mcs/getting-started.html) [**Polaris Quick Start Guides ↗ (opens in a new tab)** Hardware setup and first-share instructions. Check the product named in each guide.](https://documentation.mersive.com/en/mcs/mcs-quick-start.html) [**Polaris Pod Safety & Compliance ↗ (opens in a new tab)** Regulatory and safety information for Polaris Pod hardware.](https://documentation.mersive.com/en/mcs/mcs-quick-start/gen4-pod-safety-and-compliance-statement.html)

Planning a deployment? Start with the [Polaris network requirements](https://www.mersive.com/resources/network) and release notes, then [contact support](https://www.mersive.com/support) for guidance on your configuration.

Mersive Solstice Gen 3

[**Deploy Mersive Solstice (section home) ↗ (opens in a new tab)** Deployment instructions for setup, configuration, and app rollout.](https://documentation.mersive.com/en/solstice/deploy-solstice.html) [**Network Requirements & Ports ↗ (opens in a new tab)** TCP and UDP tables, firewall URLs, program allowlists, and the network diagram.](https://documentation.mersive.com/en/solstice/deploy-solstice/solstice-setup/network-requirements.html) [**Deploy with Mersive Solstice Cloud ↗ (opens in a new tab)** Cloud-based Pod deployment, including network and security settings.](https://documentation.mersive.com/en/solstice/deploy-solstice/deploy-solstice-with-solstice-cloud.html) [**Deploy Video Conferencing ↗ (opens in a new tab)** Set up room cameras, microphones, and supported peripherals for laptop-hosted calls.](https://documentation.mersive.com/en/solstice/deploy-solstice/deploy-video-conferencing-with-solstice.html) [**Deploy the Mersive Solstice App ↗ (opens in a new tab)** Central deployment using MSI, SCCM, and macOS configuration.](https://documentation.mersive.com/en/solstice/deploy-solstice/deploy-the-mersive-solstice-app.html) [**Mersive Solstice Discovery Service (SDS) ↗ (opens in a new tab)** Display discovery for networks that do not use broadcast discovery.](https://documentation.mersive.com/en/solstice/deploy-solstice/solstice-discovery-service--sds-.html)

These instructions apply to Solstice Gen 3. Use the Polaris guides when deploying Polaris hardware.

**Administer and manageManage devices, organizations, users, plans, signage, and updates. Show guidesHide guides**

Polaris

[**Cloud Management (admin portal) ↗ (opens in a new tab)** Polaris Cloud administration at app.mersive.com/admin: organizations, devices, users, and plans.](https://documentation.mersive.com/en/mcs/cloud-management.html) [**Managing Devices ↗ (opens in a new tab)** Device status, customization, plan assignment, and offline checks.](https://documentation.mersive.com/en/mcs/cloud-management/managing-devices.html) [**Organizations ↗ (opens in a new tab)** Set up organizations and switch between them from one account.](https://documentation.mersive.com/en/mcs/cloud-management/organizations.html) [**Users ↗ (opens in a new tab)** Invite administrators, manage permissions, and suspend or restore access.](https://documentation.mersive.com/en/mcs/cloud-management/users.html) [**Mersive Plans ↗ (opens in a new tab)** Manage plans and subscriptions in the admin console.](https://documentation.mersive.com/en/mcs/cloud-management/mersive-plans.html) [**Home Page & Analytics ↗ (opens in a new tab)** Review the fleet overview and device-utilization reporting.](https://documentation.mersive.com/en/mcs/cloud-management/home-page-and-analytics.html) [**Digital Signage & Display Customization ↗ (opens in a new tab)** Configure idle-screen signage, room instructions, and visible display elements.](https://documentation.mersive.com/en/mcs/cloud-management/digital-signage---display-customization.html)

Mersive Solstice Gen 3

[**Manage Mersive Solstice (section home) ↗ (opens in a new tab)** Solstice Cloud, per-Pod configuration, and legacy Dashboard management options.](https://documentation.mersive.com/en/solstice/manage-solstice.html) [**Manage with Mersive Solstice Cloud ↗ (opens in a new tab)** Onboard Pods and manage categories, templates, users, and roles.](https://documentation.mersive.com/en/solstice/manage-solstice/manage-solstice-with-solstice-cloud.html) [**Pod Settings & Templates ↗ (opens in a new tab)** Apply Ethernet, proxy, security, and other configuration templates across the fleet.](https://documentation.mersive.com/en/solstice/manage-solstice/manage-solstice-with-solstice-cloud/pod-settings-and-templates.html) [**Monitor Your Deployment ↗ (opens in a new tab)** Monitor device health, availability, and usage.](https://documentation.mersive.com/en/solstice/manage-solstice/monitor-your-deployment.html) [**Schedule Pod Updates ↗ (opens in a new tab)** Schedule software updates for Gen 3 Pods.](https://documentation.mersive.com/en/solstice/manage-solstice/schedule-solstice-pod-updates.html) [**Mersive Solstice Dashboard (legacy, local) ↗ (opens in a new tab)** Local management for deployments that use the legacy Dashboard.](https://documentation.mersive.com/en/solstice/manage-solstice/manage-solstice-locally-with-solstice-dashboard.html)

**Use the roomConnect, share content, use room audio, and manage an in-room session. Show guidesHide guides**

Polaris

[**Connect and Share ↗ (opens in a new tab)** Connect to a Polaris display and start sharing from a supported laptop browser.](https://documentation.mersive.com/en/mcs/connect-and-share.html) [**What You Need ↗ (opens in a new tab)** Device and browser prerequisites for connecting to a Mersive-enabled display.](https://documentation.mersive.com/en/mcs/connect-and-share/what-you-need.html) [**Sharing Content with Audio ↗ (opens in a new tab)** Share audio with the content on the room display.](https://documentation.mersive.com/en/mcs/connect-and-share/sharing-content-with-audio.html) [**About the Idle Screen ↗ (opens in a new tab)** Understand the screen key, room instructions, and calendar information.](https://documentation.mersive.com/en/mcs/connect-and-share/about-the-idle-screen.html) [**Moderation ↗ (opens in a new tab)** Manage connected users, including disconnecting a user from the display.](https://documentation.mersive.com/en/mcs/moderation.html)

Solstice Active Learning guides apply to Gen 3. For Polaris, Route and Engage are planned products and are not available to order today.

Mersive Solstice Gen 3

[**Using Mersive Solstice + 1-Page Room Guides ↗ (opens in a new tab)** User instructions and printable quick-reference guides for Gen 3 rooms.](https://documentation.mersive.com/en/solstice/using-solstice.html) [**The Mersive Solstice App ↗ (opens in a new tab)** Share from laptops and mobile devices and control the Gen 3 workspace.](https://documentation.mersive.com/en/solstice/using-solstice/meeting-collaboration-with-solstice/the-mersive-solstice-app.html) [**Share with the Mersive Solstice Web App ↗ (opens in a new tab)** Browser sharing for supported devices in Solstice Gen 3 rooms.](https://documentation.mersive.com/en/solstice/using-solstice/meeting-collaboration-with-solstice/share-content-with-the-solstice-web-app.html) [**App-Free Sharing ↗ (opens in a new tab)** AirPlay, Miracast, and HDMI input sharing options for Gen 3.](https://documentation.mersive.com/en/solstice/using-solstice/meeting-collaboration-with-solstice/other-ways-to-share-to-solstice.html) [**Video Conferencing with Mersive Solstice ↗ (opens in a new tab)** Use the room camera and microphone with a laptop-hosted video meeting.](https://documentation.mersive.com/en/solstice/using-solstice/video-conferencing-with-solstice/use-solstice-with-your-video-conference.html) [**Mersive Solstice Active Learning ↗ (opens in a new tab)** Set up and operate routed learning spaces, including space design, app settings, and sessions.](https://documentation.mersive.com/en/solstice/solstice-active-learning.html)

**Develop and integrateFind API guidance for device control and integration. Show guidesHide guides**

Polaris

[**Polaris API reference →** Every operation with request and response examples: sign in, devices, status, reboot and sleep, digital signage, calendars, and fleet-wide jobs.](https://www.mersive.com/resources/docs/api) [**Polaris API changes (via release notes) ↗ (opens in a new tab)** Published release notes on remote reboot, sleep and wake, and display and device information APIs.](https://documentation.mersive.com/en/mcs/mersive-release-notes.html)

The API uses your Polaris Cloud sign-in; no separate access request is needed. [Contact Mersive](https://www.mersive.com/support) for integration guidance in your environment.

Mersive Solstice Gen 3

[**Mersive Solstice OpenControl API v2 ↗ (opens in a new tab)** REST reference for authentication, configuration, calendars, HDMI input, and metadata, with Bash and Python examples.](https://documentation.mersive.com/content/topics/opencontrolapi_2_0.html)

This API reference applies to Solstice Gen 3.

**Releases and lifecycleRead what changed and check the update guidance for each platform. Show guidesHide guides**

Polaris

[**Polaris Release Notes ↗ (opens in a new tab)** Polaris features, fixes, and known issues, organized by release.](https://documentation.mersive.com/en/mcs/mersive-release-notes.html)

Mersive Solstice Gen 3

[**Mersive Solstice Release Notes ↗ (opens in a new tab)** Release history for Solstice Gen 3.](https://documentation.mersive.com/en/solstice/solstice-release-notes.html) [**Mersive Solstice Cloud Release Notes ↗ (opens in a new tab)** Changes to the Solstice Cloud management service.](https://documentation.mersive.com/en/solstice/solstice-release-notes/solstice-cloud-release-notes.html) [**Active Learning Release Notes ↗ (opens in a new tab)** Release history for Solstice Active Learning.](https://documentation.mersive.com/en/solstice/solstice-release-notes/solstice-active-learning-release-notes.html)

For platform update guidance, see [firmware and release notes](https://www.mersive.com/resources/firmware).

**Security and complianceReview security architecture, hardening guidance, and cloud security documentation for the relevant generation. Show guidesHide guides**

Polaris

[**Security posture via Network Requirements ↗ (opens in a new tab)** Polaris network and firewall guidance, including its WebRTC sharing model.](https://documentation.mersive.com/en/mcs/network-requirements.html)

Use the [Trust Center](https://www.mersive.com/security) for Polaris architecture, assessment details and report access. The Solstice Gen 3 guides in the next column apply to that generation.

Mersive Solstice Gen 3

[**Baseline Security Standards (PDF) ↗ (opens in a new tab)** Solstice Pod hardening guidance, including encryption settings and API-based auditing.](https://documentation.mersive.com/content/pdf/baselinesecuritystandards.pdf) [**Mersive Solstice Cloud Security Brief (PDF) ↗ (opens in a new tab)** Solstice Cloud data handling and traffic-encryption guidance.](https://documentation.mersive.com/content/pdf/solsticecloudsecuritybrief.pdf) [**Conference Security Overview (PDF) ↗ (opens in a new tab)** The Solstice conferencing security model for connected room cameras and microphones.](https://documentation.mersive.com/content/pdf/solsticeconferencesecurityoverview.pdf) [**Security Template (Mersive Solstice Cloud) ↗ (opens in a new tab)** Apply security settings through Solstice Cloud templates.](https://documentation.mersive.com/en/solstice/manage-solstice/manage-solstice-with-solstice-cloud/pod-settings-and-templates/security-template.html) [**Security Settings (Dashboard) ↗ (opens in a new tab)** Configure local access, capture protection, and certificates in the legacy Dashboard.](https://documentation.mersive.com/en/solstice/manage-solstice/manage-solstice-locally-with-solstice-dashboard/security-settings.html)

Our documentation policy

## Read the documentation before you decide.

Public reference documentation should help you evaluate, deploy, and run your rooms without a sales form. Detailed security reports require an NDA, and training requires an account. If a guide is missing or a link is unclear, tell us what you need.

[Explore the Trust Center →](https://www.mersive.com/security)

[Tell us what documentation you need →](https://www.mersive.com/contact)