That's great! Zoom’s video conferencing combined with Solstice’s rich, multi-participant content sharing, delivers a better collaboration experience between onsite and remote users. Learn more here.
That's great! Microsoft Teams’ video conferencing combined with Solstice’s rich, multi-participant content sharing, delivers a better collaboration experience between onsite and remote users. Learn more here.
Yes we do! Your organization can use its calendaring platform of choice for room scheduling in Solstice meeting spaces. Solstice natively supports Microsoft 365, Microsoft Exchange, and Google Workspace calendars, as well as additional third-party calendar support through our Open API. Click here for more information.
Solstice extends the ability to play HTML-based signage content by integrating with leading digital signage management platforms such as: Appspace, TriplePlay, and more. For a full listing of our digital signage partners, take a look at our alliances page here.
Solstice works with all major conferencing platforms like Zoom, Microsoft Teams, and Cisco Webex.
To share the Solstice display to remote attendees, select the Video Conference virtual monitor from the sharing options within the video-conferencing application. The Solstice display usually appears as Screen 2.
Your organization can quickly onboard any number of Pods into Solstice Cloud from the Solstice Dashboard (Solstice Cloud tab). Once imported, configuration templates and categories make management at scale much easier. Learn more on how to get started with Solstice Cloud here.
The infrastructure for Solstice Cloud is hosted on Google Cloud Platform (GCP), therefore benefiting from performance and state-of-the-art security.
Proxies are supported. Once enabled, all Solstice Cloud traffic will pass through the specified web proxy instead of the Pods communicating directly to Solstice Cloud.
No, Mersive will continue to support the Solstice Dashboard. But we do recommend moving Pods into Solstice Cloud for additional capabilities, scalability, and convenience of remote management.
Only a small number of cloud endpoints are required and can be easily added to firewall rules. These endpoints are available from Mersive and won’t change. Click here to view the full list of required firewall exceptions.
Yes, you will just need to upload a CA-signed certificate to each Solstice Pod.
All Solstice Cloud traffic is encrypted with industry standard 2048 bit RSA-based cipher. In addition, we perform routine (annual or more) penetration testing by an independent third party to validate security of the Solstice Pod and associated cloud systems.
Yes. Solstice Cloud is fully compliant with GDPR’s guidelines and is classified as a Data Controller. Screen content, files, and visual information never leaves the Solstice Pod. In addition, Solstice Cloud does not collect any personally identifiable data about Solstice users. The data collected is best described as metadata about meetings or configuration state of Pods. Please see our privacy policy for more detail.
As of now, you will need to use Solstice Dashboard to import Pods into Solstice Cloud, but we will phase this out so Pods can import directly into Solstice Cloud at time of purchase. Pods can be deleted from your Solstice Cloud account from Monitor > Deployment.
Check your firewall access rules to ensure the required end points are listed. If you’re still experiencing intermittent or unreliable connectivity, talk to your netsec team and ask if the firewall is performing SSL inspection. If so, you’ll need to upload the correct CA certificate to each Pod so it can successfully handshake with your firewall.
Your Pod settings will not change when you move them from Dashboard to Solstice Cloud. You can clone the settings of an existing pod to create a template or create new templates from scratch.
No, Solstice Cloud does not impact the performance of the Solstice Pods.
By using role based permissions within Solstice Cloud, you can add multiple users and assign them different levels of permissions. For Pod monitoring, you can configure email alerts by location or other category.
You can add any generation Pod to Solstice Cloud, and both Gen2i and Gen3 Solstice Pods are capable of using management features. To onboard Pods into Solstice Cloud, the Pods must have internet access and be on software version 4.5 or later.
Deployment management using Solstice Cloud is available in perpetuity (no charge). For full Solstice Cloud capabilities, including deployment monitoring and analytics, Pods require current Solstice Subscriptions.
No additional software is needed. Simply enable Video Conference on the Solstice Pod and plug in a supported USB camera and audio device. End-users will need to download the Solstice app and bundled drivers on their laptop devices. Since elevated permissions are needed to install the drivers packaged in the Solstice app installer, IT administrators can centrally deploy the app with MSI.
If you have a Gen3 Pod, you will simply need to upgrade your Pod to the latest version of Solstice, then enable Video Conference. Meeting hosts will also need the latest version of the Solstice app installed on a Windows or macOS laptop, with elevated privileges to install the required drivers. Since elevated permissions are needed to install the drivers packaged in the Solstice app installer, IT administrators can centrally deploy the app with MSI.
No, along with our core in-room wireless content sharing, we provide a seamless integration with your conferencing service of choice so you can extend the Solstice experience to remote participants.
Solstice integrates with room audio/video devices to deliver a touchless room system with high quality HD video and crystal clear sound resulting in better collaboration for hybrid meetings. For more information and a complete list click here.
No, users can wirelessly and securely gain access to any room A/V devices connected to the Pod, such as cameras or microphones, by wirelessly connected to the Pod using the Solstice app and bridging their conference.
No, the core functionality of Video Conference will only be available to users with the Solstice app for Windows or macOS laptop devices. However, other users in the room with a tablet or mobile device can use the Solstice app or our other app-free sharing options to share content and collaborate within the Video Conference session.
We offer a completely wireless solution where users can connect to the Pod over the network.
No, anyone in the Solstice-enabled room can share content as they normally would to the Solstice display using either the Solstice app or one of the many supported app-free sharing options.
Remote participants cannot share directly to the Solstice display. However, one benefit of our workflow is that remote participants can share their desktop as they normally would within the web conferencing application they’re dialed into, and in-room users can view it on the Solstice display.
No, a calendar integration is not a requirement for Video Conference. However, integrating a room or personal calendar is highly recommended since it enables Solstice's one step meeting start.
Solstice checks the integrated personal or room calendar for the meeting invite and intelligently launches and joins your web conference for you.
Yes, all the core functionality built into Solstice will still work so that our robust content sharing and collaboration can be used in every type of meeting, whether it involves remote participants or not.
Solstice offers universal support for Windows, Mac, iOS, and Android devices with a consistent user experience across all supported operating systems. Solstice also offers browser-based support for Chromebook and Linux devices.
Each Solstice Active Learning user should have a unique login. If you’re uncertain of how to create a new account, ask your administrator to add the guest as an Active Learning Facilitator in Solstice Cloud.
No, virtually any switch will work with Solstice Active Learning.
Yes, the facilitator (via Solstice Active Learning app) and students (via Solstice app) can be on a different VLAN, as long as the ports outlined in the Solstice deployment guide are opened. The apps use the same set of ports and rely on routable TCP traffic only.
Our recommended number of displays varies depending on use case and type of content being shared. Download our Active Learning Performance White Paper to see the expected frame rate based on the number of displays.
Solstice Active Learning is a software-based video routing solution that requires a current Active Learning Subscription to use. If you need to extend or renew your subscription, please reach out to your Mersive sales representative or contact Mersive directly.
Windows and MacOS laptops, along with Android and iOS tablets are all supported.
Each facilitator should download the Solstice Active Learning app on their own device(s). This allows them to save their own preferences and gives them the flexibility to move throughout the room while routing video in real time.
Custom or pre-selected messages are available on the Solstice Active Learning app and can broadcast across all displays preventing users from sharing content until removed.
Solstice Pods that you wish to route video between, no matter their location, should be connected via Ethernet to the same network, subnet, or VLAN. This ensures low latency video routing between Pods for the best experience. Network traffic from student and facilitator devices can be routed from independent subnets/VLANs as needed, for example, from separate student and faculty networks.
Yes, please ask your sales representative for more information.
Mersive does not recommend extending a single Solstice Active Learning system across campus, as it is designed to enable a proximate, multi-screen space.
However, by enabling Video Conference, educators can connect multiple Solstice Active Learning rooms or bridge remote students into the discussion using any major conferencing platform.
The facilitator should download the Solstice Active Learning app to route and control video within the multi-screen environment. The facilitator can also download the Solstice app if they would like to share content from their facilitator device. Alternatively, there are also other ways to share form the facilitator device, including AirPlay, Miracast, browser-based sharing, and via the Pod’s wired HDMI input.
If active learning is a new style of teaching, we encourage that you access resources and experts at your institutions in order to design active learning environments and develop instructional strategies. Mersive is dedicated to building complementary technology to further enhance these unique learning spaces. In order to create the best product, Mersive continually researches and collects feedback from educators and incorporates into new capabilities that are available on a regular basis.
In a teaching environment, Moderator Mode can be enabled for the primary display if students will be sharing directly to it. To promote collaboration within the team tables, it’s best if Moderator Mode is not enabled on secondary/team displays.
Screen key and all other Pod settings are available with Solstice Active Learning.
SDS is recommended for IT networks that do not allow broadcast network traffic (i.e. most IT-managed networks). By default, user devices "discover" Solstice Pods available for connection by means of broadcast network traffic. For managed IT networks that do not allow broadcast traffic, SDS facilitates the discovery of Pods by user devices.
The Solstice Discovery Service (SDS) is an IT-friendly software service that enables non-broadcast discovery of Solstice displays on the network. With SDS deployed, users are able to see a list of Solstice displays they can connect to when their open their Solstice app, and can easily connect to a display without needing to enter the display's IP address. SDS is delivered as software for Windows and should be installed on a Windows machine that is always up and running on the network.
The Small Group Edition allows up to 4 participants to post content to a Solstice display at the same time, whereas the Unlimited version allows any number of participants to use Solstice at the same time.
There are two ways to centrally manage your Solstice Pods, via the Solstice Dashboard or through Solstice Cloud, which includes more robust monitoring and management tools. To learn more about management through Solstice Dashboard and Solstice Cloud, visit the Solstice Cloud FAQ section.
The Solstice Pod is designed and priced as an "every room" solution with all the capabilities needed for large conference rooms while being affordable enough for informal huddle spaces and student study rooms.
The Solstice Pod is Mersive’s flexible, enterprise-ready collaboration platform that brings the Solstice collaboration experience to meeting and learning spaces. The Pod is a software-based appliance that hosts the Solstice collaboration software, serves as an end-point for Mersive’s cloud-enabled capabilities, and provides support for a broad range of room configurations and equipment. As a secure and scalable platform, the Pod provides a fully IT-compliant room solution that is easy to manage remotely and scalable to any number of spaces.
Every Solstice Pod comes with a perpetual Solstice software license, which means you can continue to use Solstice for the life of the product. Solstice Pods are available in Unlimited and Small Group Edition versions, which means that Pod can support either an unlimited number of users or up to four users, respectively. Mersive also offers multiple subscription options for access to additional end user and administrative capabilities such as conference integration, active learning, and deployment monitoring and analytics. See the Solstice Subscription FAQs for more information.
The Small Group Edition allows up to 4 participants to post content to a Solstice display at the same time, whereas the Unlimited version allows any number of users to use Solstice at the same time.
Email our support team at support@mersive.com or submit a ticket through our support portal: https://mersive.force.com/support/s/login/.
You can renew your subscription at any time. If your subscription has lapsed, you will also need to pay for the time lapsed in order to get your subscription current so that you can access past updates.
Yes, Solstice is designed to be deployed on your existing IT network(s) and has been deployed in some of the most secure corporate and government environments in the world. Security is always first priority for Mersive. In addition to all the security features already built into Solstice (e.g. 2048-bit encryption of Solstice data), Mersive completes annual 3rd-party penetration testing and implements changes to address the findings. At a more fundamental level, Solstice is secure due to its architecture: Solstice streams pixels, not application data (so your spreadsheet or presentation never leave your device) and the product uses a proprietary codec. Beyond IT security, Solstice also offers multiple security options for end users and admins including moderator mode, password protection of configuration settings, and alerts if or when any security settings are changed.
For the full Solstice experience, including mobile and audio support, we recommend sharing through the Solstice app. Users or guests who prefer not to download the Solstice app are able to mirror their device screen to the display by using one of two native streaming methods: Miracast (Windows devices) or Apple AirPlay (MacOS and iOS devices), or share to Solstice from a web browser on their laptop devices. Solstice also supports a wired HDMI-in connection.
Solstice offers universal support for Windows, Mac, iOS, and Android devices with a consistent user experience across all supported operating systems.
